I was charged twice. What do I do?
Email support@anatolyfit.com before contacting your bank. We’ll check the charge, and if the same period was charged twice by mistake, we refund it.
More questions
All topicsSubscription & billing- How much does AnatolyFit cost?$24.99 a month, $89.99 for 6 months or $119.99 for a year. Same features in every plan.
- Are prices in US dollars? Do they include tax?Prices are set in US dollars. Depending on your country, the App Store, Google Play or our checkout may show and charge them in your…
- Is there a free trial?No. Before paying you take the quiz and see a 1-week preview of your plan.
- How do I pay?In the app you pay with your App Store or Google Play account. On anatolyfit.com you pay at our checkout, processed by Stripe. We never…
- Does my subscription renew automatically?Yes. Your plan renews for the same length at the same price on the day the paid period ends, until you cancel. Before you buy, the…
- How do I cancel my subscription?Anytime: in iPhone or Google Play subscription settings, or in your account on anatolyfit.com.
- Can I get a refund?It depends on where you paid: App Store: refunds are made only by Apple, at reportaproblem.apple.com. Google Play: in the first 48 hours…
- My subscription renewed but I forgot to cancel. What can I do?Email support@anatolyfit.com within 72 hours of the renewal charge. If you haven’t used the app since it renewed, we may refund it as a…
- How does the money-back guarantee work?If you follow the program for a year and don’t reach your goal, you can get back what you paid for the annual Lifechanger plan. It…
- Can I switch to another plan?Yes. If you subscribed on the website, change the plan in your account: what’s left of the current plan is credited against the new one,…
- Will my price go up?If you subscribed on the website, your price stays the same for as long as your subscription renews without a break. If a price ever…
- My payment failed. Will I lose access?Not straight away. For a website subscription we retry the payment for 7 days and you keep access in the meantime. In the App Store and…
- I subscribed on the website. Do I pay again in the app?No. Log in to the app with the same account. The app shows your subscription status, and you manage it (change the plan or cancel) in…
- I was charged twice. What do I do?Email support@anatolyfit.com before contacting your bank. We’ll check the charge, and if the same period was charged twice by mistake, we…
- What happens when my subscription ends?The app closes until you subscribe again, and Apple Health or Health Connect sync stops. Your history is kept for 1 year after your last…
- How do I restore my purchase on iPhone?Tap “Restore purchases” on the subscription screen in the app.
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